Below you'll find answers to the questions we get asked the most about our products.
At some time, all aquariums are likely to have condensation in the hood and this is something that cannot be completely eliminated.
However, if the problem persists there are a few ways in which it can be minimized:
The length x depth x width in metres, multiplied by 1000 will give the volume in litres.
To work this out you might need to convert inches to cm, the equation for this is 1inch = 2.54cm. For example 12 inches x 2.54 = 30.48cm. 30.48 / 100 = size in metres.
If you then want to convert the litres to US Gallons, multiply the volume in litres by 0.264.
For example: 20 litre aquarium 20 x 0.264 = 5.28 US Gallons
In new aquariums, the filter is not biologically mature. This means the essential bacteria required to nitrify the toxic waste produced by fish have not yet become established on the filter media.
We recommend the use of a Filter Booster treatment, Filter Boosters adds bacteria, which is essential to start a healthy aquarium and cuts in half the time usually required to mature a filter.
Please e-mail our customer support team via the contact us page for more details on obtaining spare/replacement parts for your product.
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