Below you'll find answers to the questions we get asked the most about our products.
The Life Thermal Flat Aquarium Heater is designed so that it constantly produces a set amount of heat into the aquarium, it is not thermostatically controlled so the room and water temperature have to be closely monitored during the warmer seasonal periods.
Use an aquarium thermometer to monitor the water temperature.
During the summer season, or if the room temperature reaches or exceeds 75ºF (24ºC), unplug the heater until normal temperature resumes.
If the heater has been working for more than 24 hours and the water temperature is more or less than 2 degrees of the set temperature, check that:
Please e-mail our customer support team via the contact us page if your product is damaged or faulty and is still in the warranty period.
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