Below you'll find answers to the questions we get asked the most about our products.
Yes. It is designed for efficient, reliable and safe heat output.
Due to its waterproof design, this heater should be completely submersed in both fresh or saltwater aquariums.
The heater will automatically operate according to the temperature setting.
If it is set to 28°C, the heater will heat the water to 28°C and then will switch off when that temperature is reached.
The condensation can occur at manufacturing stage, due to the humidity of the environment in which the heaters are produced, but this does not in any way affect the performance of the heater, nor is it a safety issue.
It is important to have the correct wattage for the size of your aquarium so please use the guide on the packaging.
If the aquarium is in a particularly cold area, then select the next highest wattage.
If the aquarium is particularly large, it is better to have two heaters located at either end of the aquarium (adding up to the total recommended wattage), to ensure even heat throughout the aquarium.
Please e-mail our customer support team via the contact us page if your product is damaged or faulty and is still in the warranty period.
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